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Job Posted By : Satya TechnologyJob ID: JO36226
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Basic Details
Moderation Date
2013-10-10 (yyyy-mm-dd)
Post Date
2013-10-10 00:00:00 (yyyy-mm-dd)
Job Title
Technical Support Team Lead & Sr. CSA Agents for the Voice Process
Company
Satya Technology
Work Type
Agent
Industry
BPO/KPO
Job Code
Not Specified
Job Mode
Permanent
Vacancies
20
Gender ( Male / Female )
YES/ YES
Age
18 - 65 Years
Experience
1 - 4 Years
Required Educational Qualification/s
Education Level Stream Subject
Masters Engineering
Skills, Career Level, Salary Offered
Skills
Technical Support
Career Level
Executive - Non-Managerial
Salary Offered
INR 140000 to 230000 [ Annual Salary]
Job Location/s
City State Country
Pune Maharashtra India
Short Description
Walkin Interviews from 30 Sept to 5 Oct 2013

Contact: Somya (020 64011499)

Salary 20,000/- Per Month* (Plus Incentives)

Experience: Minimum 6 months

(Experienced in outbound tech sales preferred)

# Basic knowledge of operating systems XP, vista, Win7 and Win 8
# Assisting the US Customers and Troubleshooting their Computer Related issues by taking Remote Access Control
# Convincing the customers to buy the troubleshooting packages transferring the call to troubleshooting department

Verbal and Written Skills:
# Speech clarity, voice clarity, good pronunciation and should NOT have a MTI (Mother Tongue Influence)
# Good English Grammar (Conversation Flow and sentence construction).
# Reading, comprehension and responding skills based on the International Language Proficiency Rating System.

Behavioural skills:
# Strong customer service skills: empathy, listening, enthusiastic, patience, reasoning, problem-solving skills
# Willing to learn and flexible to changes
# Aptitude and ability to grasp
# Team player
# Confident and should have a positive attitude Environmental, Physical and Other Requirements:
# Willing to work for night shifts

Salary: INR 2.40 Lacs P.A. Plus incentives

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Voice

Role: Associate/Senior Associate -(Technical)

*Salary may vary depending on candidates experience and ability
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Recruiter Details
ID of Recruiter
1301696 - [ Link of the Recruiter ]
Company
Satya Technology
Address
Town Square, Office No 202A, New Airport Road, Viman nagar, Pune
City
Pune
State
Maharashtra
Country
India
Pin/Zip Code
411014
Fixed Phone
Mobile Phone
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